Direct Client Technical Business AnalystDearborn, MI (Hybrid Role)

31 Mar 2024

Vacancy expired!

Technical Business Analyst

Location : Dearborn, MI

Duration : Long Term

Hybrid work schedule

Essential Job Functions:• Support all operational aspects of client's ConsumerConnection product.• Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system.• Utilize issue tracking system (JIRA) daily.• Provide feedback to the clients and technology managers.• Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues.• Provide support for and minor enhancements to reports utilized by the QC process.• Work with other teams on issue resolution• Perform other duties as needed.

Minimum Qualifications and Job Requirements:• Bachelor’s degree with at least three to five years related experience or equivalent combination of education and experience• Strong data management and analysis skills• Two to three years of experience using SQL• Strong oral and written communications skills• Ability to work independently with minimum supervision• Strong facilitation skills• Intermediate/advanced knowledge of Excel• Extreme attention to detail• Experience within a customer or technical support environment• Hadoop and/or Oracle experience is a plus• Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation• Advanced judgment and problem solving skills• Ability to maintain a positive attitude in high stress/fast paced work environment• Proven data driven decision-making skills

Other Responsibilities:Participate in daily support triage meetings and other regular meetings as required.Participate in documentation of support processes and methods.Maintain current set of client’s existing documentation.

  • ID: #49594576
  • State: Michigan Dearborn 48120 Dearborn USA
  • City: Dearborn
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-03-31
  • Deadline: 2023-05-29
  • Category: Et cetera