Vacancy expired!
- Expert in troubleshooting end points (Laptop/Desktop/Tablets) technical issues
- Expert in Windows operating systems and creating/deploying windows images
- Expert in troubleshooting software/hardware and network issues.
- Experience with Virtual private networks
- Experience with troubleshooting tools like Beyond Trust, Smart Deploy, PDQ software etc.
- Experience with tools to manage hardware/software inventory
- Expert knowledge of Microsoft Suite of tools (Word, Excel, Powerpoint, One Drive, Teams etc.)
- Research, analyze, develop, and document solutions, new processes, and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
- Serve as technical expert providing support to users and other technicians in a timely manner.
- Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
- Administer and implement automated data processing systems and computer application programs.
- Convert and implement new systems and upgrade existing systems.
- Set up VPN connections for all field staff plus internal users through soft or hard tokens.
- Troubleshoot and resolve VPN issues and connection problems.
- Assist users with resetting VPN token upgrades.
- Troubleshoot Lottery network issues & regional network issues.
- Repair printers and work with printer technicians to replace parts if necessary.
- Travel to WDIV television station to assist and resolve AutoDraw laptop issues as needed.
- Delegate or assign technical issues related to server or network problems to the appropriate server team or network support technician.
- Research and recommend hardware, software, and network components that fits the needs of an individual user or department.
- Lead in the development of processes and procedures to be used by IT technicians.
- Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage, and software.
- Analyze the need for, and develop, document, implement and monitor information technology quality assurance standards.
- Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
- Maintains records and prepares reports and correspondence related to the work.
- Prepare/image AutoDraw laptops as needed.
- Perform AutoDraw laptop security maintenance quarterly according to Lottery security standards.
- Network scanner setup/maintenance.
- Work with DTMB Depot to properly salvage hardware designated as salvage and keep track of inventory for future auditing by Lottery
- Set up and configure deployment tools through windows server environment.
- Capture and deploy images for different departments.
- Set up Windows Deployment Server to work with computing clients for preboot execution environment (PXE) boot.
- Monitor and maintain software licenses according to agreements.
- Troubleshoot issues/problems with images.
- Provide fixes within a timely manner to correct or repair issues.
- Serve as senior technician to provide support for other technicians.
- Create and modify packages.
- Deploy software packages remotely through a variety of network connections
- Develop and implement alternative strategies for agency programs based on analysis and research of requests.
- Manage and update Lottery inventory management system.
- Provide for the updating and deployment of patches and virus repair.
- Seek out and attend relevant technical training.
- Attend and/or complete special training as required.
- Carry out the directives of Management in support of providing customer service.
- Expert in troubleshooting end points (Laptop/Desktop/Tablets) technical issues
- Expert in Windows operating systems and patching.
- Expert knowledge in creating/deploying windows images
- Expert in troubleshooting software/hardware and network issues.
- Experience with Virtual private networks
- Experience with troubleshooting tools like Beyond Trust, Smart Deploy, PDQ software etc.
- Experience with tools to manage hardware/software inventory
- Expert knowledge of Microsoft Suite of tools (Word, Excel, Powerpoint, One Drive, Teams etc.)