Hardware & Connectivity Specialist - Ann Arbor, MI

Pivotal Solutions Inc
Ann arbor, MI
17 Feb 2025

Vacancy expired!

Hardware & Connectivity SpecialistThe Hardware & Connectivity Specialist is responsible for the Research & Development (R&D) of all hardware for field implementations The position will also assist the Desktop Support team with evaluating, configuring, imaging, and testing all hardware relating to new and existing corporate and or client implementations. They will also ensure testing environments are set up properly in all office locations. The position will also assist the Networking Specialist position in completing last mile circuit installs, assist with monitoring and support of host connectivity within LogMeIn Central. As well, the position will also assist the Networking Specialist with providing quality WAN up time reporting via Cradlepoint NetCloud and resolving unstable connectivity for all owned and managed connections, as well as ISP provided redundant connections.

What you'll be doing:
  • Providing support for and manage all VenTek Kiosks in the field at all client locations where implemented
  • Evaluating and testing new hardware within UAT environment, which includes research and development on mobility solutions such as mPOS style printers, mobile payment devices, network & stand-alone printers, desktops, laptops, tablets, and peripherals
  • Assisting with installing new Internet circuits and completing circuit moves as needed
  • Training employees for annual park maintenance visits
  • Participating in resolving Help Desk tickets related to field issues involving connectivity, hardware, and configuration
  • Managing NetCloud - work with Sr. Systems Analyst to ensure field routers have the correct & updated firmware. Group configurations are accurate and mirrored in both Countries
  • Ensuring LAB and UAT testing environments are set up properly in all offices
  • Working with Field Coordinators on R&D of all field hardware ensuring hardware selection matches all client implementation requirements
  • Evaluating software that allows for the simplified management of remote field hardware
  • Monitoring WAN and LAN connectivity at field locations, working with on-site staff to resolve any connectivity issues
  • Advising the Help Desk team on network-related issues, providing the next steps to troubleshoot affected components
  • Completing on-site visits to client locations for upgrades and maintenance, travel required for up to 2 weeks per trip

What you will bring to the role:
  • A Technical diploma or degree in computers or equivalent certifications
  • 1-3 years of technical support in enterprise or medium-sized business
  • 1-3 years of experience supporting WAN, LAN or any equivalent combination of skills, knowledge, and ability
  • Have an intermediate to advanced level of connectivity and network troubleshooting knowledge
  • Knowledge of remote computer set-ups and various types of hardware (computers, peripherals, and routers)
  • Excellent verbal and written communication skills
  • Highly organized with time management & managing multiple projects
  • Problem solver and motivated self-starter
  • A full valid operator's license is required

Some of our benefits:
  • 401(k) employer contributions
  • Professional Development
  • Active Living subsidy
  • Camping subsidy
  • Medical and Dental group coverage
  • Bright, clean facility
  • ID: #49257719
  • State: Michigan Ann arbor 48103 Ann arbor USA
  • City: Ann arbor
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2023-02-17
  • Deadline: 2023-04-14
  • Category: Technical support