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Description
If you're a Help Desk Analyst candidate, consider this Robert Half opportunity. We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. We need a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Your duties might include creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. You should also understand Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. The ideal candidate for this Analyst job can cover alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Chemicals Manufacturing field has an opening for a long-term contract / temporary opportunity. This Help Desk Analyst II role will be located in the Michigan Center, Michigan area and will be a long-term contract / temporary position.Your responsibilities in this role- You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Provide guidance to Tier 1 support and team members- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - Strong familiarity with Active Directory- Foundational knowledge in MS Windows 10- PC skills experience required- PC Hardware experience desired- Ability to multitask and communicate effectively with individuals of all backgrounds- Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction- Excellent oral and written communications skills - You might be a good fit for this position if you have a combination of superior customer service skills and technical aptitude - If you have ITIL certification, you are strongly encouraged to apply- Working knowledge in one or more programming or scripting language - This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- Can work independently with minimal supervision- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.- ID: #46115491
- State: Michigan Michigancenter 49254 Michigancenter USA
- City: Michigancenter
- Salary: $26.60 to $30.80 hourly
- Job type: Contract
- Showed: 2022-09-30
- Deadline: 2022-11-27
- Category: Et cetera