Help Desk Technician job vacancy

Vacancy expired!

Looking for Help Desk Technician

Work Location: Ann Arbor, MI (onsite)

High preference : Bilingual (Japanese)

Job Description

General DescriptionProvides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.Responsibilities for all functional team members:

Interface with customer to clarify requirements and problem
Staging / testing of customer’s application updates and bug-fixes.
Troubleshoot / diagnose the application issues.
Work with end users and other support departments to define, reproduce and countermeasure issues.
Ability to create / maintain standardized processes.
Support emergency application changes or business requests.
Create detailed / clear documentation & problem reports.
Daily time management and accurate time reporting.
Translate system and application document in both English and Japanese.
Provide off-hours support as needed, both onsite & remotely.

Work Experience RequirementsGeneral:

Good time management skills
Good communication skills which will facilitate working with people at remote locations
Ability to work on multiple tasks throughout the day
Flexibility to adjust to changing needs
Ability to work together with a small team
Ability to understand and decipher customer needs

Technical:

Basic computer knowledge (understanding the technical word)
Knowledge of ITIL is a plus.
Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
Knowledge of the Help Desk Ticket System is a plus.

Judgement Requirements Other than standard guidelines, procedures and assignments, little direction may be given. The candidate must be able to manage his/her time and assignments. Thoroughness in completing tasks on time with high quality is imperative. Information Security is a priority and the enforcement and adherence to corporate security policy is critical.The candidate will interact with the entire Information Systems division, receive instructions, support projects and share status information, but will also be in contact with other Toyota groups to coordinate changes and obtain requirements.

ID: #49126586
State: Michigan Ann arbor 48103 Ann arbor USA
City: Ann arbor
Salary: Depends on Experience
Job type: Contract
Showed: 2023-02-10
Deadline: 2023-04-10
Category: Software/QA/DBA/etc