Helpdesk Analyst

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village – come join ours!

• Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems.
• Talks to user to learn procedures followed and source of error.
• Answers questions, applying knowledge of computer software, hardware, and procedures.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions.
• Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone.
• Talks with coworkers to research problem and find solution.
• Talks to programmers to explain software errors or to recommend changes to programs.