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Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a
IT & Software - Info Sys Analyst 2 Job Description: Job Title: IT & Software - Info Sys Analyst 2Job Type: ContractJob Location: Ann Arbor, MichiganWork Schedule: On-site Responsibilities:- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup.
- 5+ years of experience in related field; supporting end-users (in person) in a corporate environment
- Knowledge of WIN 7/10
- Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
- Be able to troubleshoot video conference rooms
- Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
- Able to work independently as well as with a team
- Able to lift to 40+ pounds of technical equipment
- Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
- Knowledge of ITIL and ITSM best practices
- 4-year college degree in relevant field
- Mac knowledge
- IT COMPTIA certifications; 2+years.
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless