IT & Software - Info Sys Analyst 2

28 Apr 2024

Vacancy expired!

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a

IT & Software - Info Sys Analyst 2

Job Description:

Job Title: IT & Software - Info Sys Analyst 2

Job Type: Contract

Job Location: Ann Arbor, Michigan

Work Schedule: On-site

Responsibilities:
  • Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
  • Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
  • Service Conference Rooms (Zoom) and User Cubical for break\fix, resolve issues, triage incidents and requests of various IT Services.
  • Support and handle new hire tasks; provision new systems for replacement and new hires setup.
  • 5+ years of experience in related field; supporting end-users (in person) in a corporate environment
  • Knowledge of WIN 7/10
  • Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
  • Be able to troubleshoot video conference rooms
  • Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
  • Able to work independently as well as with a team
  • Able to lift to 40+ pounds of technical equipment
  • Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
  • Knowledge of ITIL and ITSM best practices

Qualification:
  • 4-year college degree in relevant field
  • Mac knowledge
  • IT COMPTIA certifications; 2+years.
  • General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

  • ID: #49811109
  • State: Michigan Ann arbor 48103 Ann arbor USA
  • City: Ann arbor
  • Salary: $0 - $0
  • Job type: Contract
  • Showed: 2023-04-28
  • Deadline: 2023-06-19
  • Category: Et cetera