IT - Field Technician 2

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. We are currently hiring an IT - Field Technician 2 - Kalamazoo , MITop Must-Have Skills:

• General PC skills, familiarity with VM Ware
• Experience with Dell Thin Client, Windows 10 VDI strongly preferred
• Remote support experience preferred
• ServiceNow experience is helpful
• Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.

• Strong oral and written communications skills
• Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision
• Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems
• Ability to demonstrate strong organizational skills and the ability to follow documentation procedures

• High School Degree and Bachelor s degree in related technical field or equivalent education/experience.
• Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
• 2-4 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.

• This contractor will be building Dell terminal boxes that go out to customer care center agents
• Perform desk-side Windows XP workstation support in a networked office environment
• Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
• Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements

• Backoffice, minimal exposure to clients

• 1 round Skype Video Interview