IT Helpdesk - Bilingual (Korean/English)

30 Nov 2024

Vacancy expired!

Job Description

Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application

Following up on any outstanding issues with customers regarding status and closure of incidents/requests

Manage user accounts updates, password resets

Troubleshooting and resolve all hardware, software and network problems

Escalate issues to second and third level support teams

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10% of time

Qualifications

Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory

Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools

Excellent problem-solving, communication and interpersonal skills

Advanced Mac experience and skills

Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience

Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN

Korean Bilingual

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • ID: #23675955
  • State: Michigan Auburnhills 48321 Auburnhills USA
  • City: Auburnhills
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2021-11-30
  • Deadline: 2022-01-29
  • Category: Et cetera