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- Support and maintain technology infrastructure including data, voice and video networks
- Support and maintain DNS, DHCP, SSL Certificates, and Domain registrations
- Support and maintain Microsoft Azure
- Support and maintain Server and Microsoft 365 backups to ensure all systems are protected and tested
- Administration of security solutions including perimeter, endpoint, and intrusion detection & prevention systems
- Extract and manage data using PowerShell or other tools as required
- Support and maintain system and network monitoring for maximum system availability
- Provide advanced high-level support for Microsoft 365 Enterprise suite, Apple iOS, Windows and ChromeOS, Active Directory, and Group Policy
- Install, setup, and maintain application software on servers
- Lead troubleshooting for all network and system outages including providing root cause analysis
- Perform project tasks in a timely matter
- Communicate and collaborate with vendors to maintain relationship for support of current products
- Research, Recommend, Implement, and Support new technology enhancements
- Assist in developing long-term strategies and capacity planning for network and server infrastructure
- Participate in business continuity and disaster recovery planning
- Create and maintain documentation on all network and server systems including add, moves and changes
- Record, document, and resolve incident requests per standard procedures in a timely courteous manner maintaining the highest level of customer service
- Mentor other IT team members with technical guidance including troubleshooting complex issues
- Participate in on-call rotation and work off-hours when required
- Communicate with end users and residents in a courteous and professional manner
- Provide technical assistance and training for our customers on technology
- Travel to/from company locations is required
- Bachelor degree or equivalent enterprise knowledge and experience in IT
- 3-5 years Information Technology experience with hands on knowledge of data centers, infrastructure networking, security, Azure, systems administration, and telecommunication systems
- Experience with Microsoft technologies including Microsoft 365, Azure, Active Directory, and Group Policy
- Knowledge of Apple technology including iOS, iPhone's, and iPad's is preferred
- Strong problem-solving and communications skills required
- Comprehensive understanding of network architecture is required
- Time management skills with the ability to meet deadlines
- Highly flexible and self-motivated with ability to quickly adapt to changing priorities in a fast-paced environment