It site operations manager with it experience job vacancy

Vacancy expired!

Duration: 12 months revolving (long term and continuous work)

Location: Grand Rapids

ROLES AND RESPONSIBILITIES:

Responsible for all first level customer escalations – must be able to respond to and manage through
resolution
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalate
issues as needed.
Manage Client Services relationship and escalate issues as needed.
Interface with Technical Operations to resolve issues.
Coordinate all new printer installations within geography
Provide all necessary documentation and information to Manager as needed
Device inventory collection and analysis – identify current assets at each customer location.
Place manual orders for supplies as needed or as desired by customer.
Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices
reporting in through Lexmark remote tools.
Monitor device utilization within customer environment.
Management of device Installs, Moves, Adds and Changes (IMAC)
Work closely with customer for moves and remodels and make recommendations based on printer
utilization and optimization.
Conduct Train the Trainer and End User Training as necessary.
Manage cartridge recycling program.
Maintain end-user relationship to assure high level of customer satisfaction.

PERSONAL CHARACTERISTICS:

Must possess high customer service skills
Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.
Self-motivated and comfortable working alone within a customer environment dealing day to day with
customer end users.
Comfortable working with limited direct supervision.
Outgoing individual and well organized.
Demonstrated ability to perform in a multi-tasking environment.
Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:

Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in
both verbal and written format.

TEAM BUILDING:

Able to work effectively and cooperatively with customers, remote team members and managers.
Demonstrated understanding of the diversity of individuals they will work with and how they resolve
conflict created by individual differences

PROBLEM SOLVING:

Experience in interfacing with Customers and resolving customer problems.
Demonstrated ability to a systematic approach to problem solving through analysis of the problem and
evaluation of alternative solutions.
Proficient in using MS Excel to analyze data sets to provide reporting or analyze issues and opportunities.

EDUCATION & TRAINING:

Associates's degree or equivalent experience preferred.
Working knowledge of printer hardware, maintenance, network management, and output analysis.

Demonstrated ability to keep abreast of technology associated with computer output environment.