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IT Site Support - Grand Rapids, MI - 12+ Month Contract $20-22/hr W2This position has the potential to go 3-5 years. + Bonus + Paid Holidays• IT Site Support experienceo Provide on Premise Level 2 technical support at designated location and over lapping remote support for other designated locationso Perform fulfillment of documented standard to undocumented complex Requestso Perform resolution of documented standard to undocumented complex Incidentso Receive and react to escalations from Service Desk based on documented processes and undocumented situationso Monitor ticket queues and follow up with end users and other resolver teams until tickets closedo Provide good customer service, professional oral and written communication skillso Respond to direct interaction with end users via “walk up” or email when requiredo Primary Expertise: Customer Service, Standard to Complex Infrastructure & Application Support
- ID: #43774146
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State: Michigan
Grand rapids
49501
Grand rapids
USA
- City: Grand rapids
- Salary: $20 - $22
- Job type: Contract
- Showed: 2022-07-02
- Deadline: 2022-08-12
- Category: Et cetera