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- A strong desire to learn manufacturing operations and business practices is desired.
- Broad business and manufacturing perspective is helpful.
- Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is required.
- A willingness to work in a high-pressure production support environment.
- Support a multi-shift operation in a manufacturing plant.
- Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
- Interface with corporate IT and business owners to prioritize improvement efforts.
- Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
- Focus on the integration / long term maintenance of applications and hardware.
- Ensure accountability for managing assignments and workload assigned.
- Develop, maintain, and share, accurate support documentation.
- Support of local network equipment in a Cisco based environment.
- Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
- Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment..
- Strong written and verbal communication skills
- Ability to multi-task; manage multiple tasks/projects
- Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
- Ability to communicate effectively with business users and IT professionals including globally distributed teams.
- The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams.
- Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge.
- Motivated self-starter
- Identifying, investigating & solving problems without supervision
- Candidate must be reliable, dependable, and punctual.
- Candidate must be able to lift 50 lbs and be able to walk 1-2 miles per shift.
- Manufacturing experience is preferred, but not required.