IT Support Analyst - Detroit, MI

23 Nov 2024

Vacancy expired!

DTS is looking for experienced IT Support Analyst for a Direct Client position based in Detroit, MI

Job Description:

Principle duties and responsibilities of this job classification:
  • Manage inquiries submitted through support mailbox
  • Provides daily support to SmartAuction and white label SmartAuction customers (internal and external users) for troubleshooting site related concerns or questions
  • Serves as the primary business liaison to Technical Support teams supporting the SmartAuction and white label SmartAuction websites
  • Ensures all site related issues are communicated to Leadership and impacted stake holders in a timely fashion
  • Creates and maintains business rules for the auction according to approved requests
  • Responsible for supporting sales and marketing initiatives by properly creating and executing incentives and buyer alerts
  • Creates and maintains policies and procedures
  • Support key customers as required
  • Participates in user acceptance testing (UAT) for all site enhancement releases, which includes participating in validation of some night/weekend site upgrades/enhancements
  • Provides high-level input into priority of production bugs/defect fixes
  • Miscellaneous duties as assigned

DTS offers excellent compensation package.

Contact : Shivam Gupta

Digital Technology Solutions (DTS)