IT Support Specialist

Description:The IT support specialist will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The IT support specialist will provide a high level of service to end users requesting support or reporting trouble tickets. Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting. IT support specialist - Responsibilities:

Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD

Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.

Knowledge of Windows 10 - installing and troubleshooting

Installing, configuring, and troubleshooting desktop hardware and peripherals

Microsoft 365 Basic Administration

Active Directory Basic Administration

IT support specialist – Requirements:

2 years' experience working for an MSP.

Good computer skills with IT and Customer Service experience.

Experience with RMM (ConnectWise, Datto, AutoTask, etc.)

Experience with the following Cloud technologies – Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online

Experience with the following technologies – Windows, Windows Server, Office applications

Skills:Windows, Infrastructure, Systems engineering, server engineering, vmwareAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.