L2 IT Support Engineer

20 Jun 2024

Vacancy expired!

Job Title: L2 IT Support Engineer Location: Novi, MI Duration: Long Term Contract Essential Functions: This position required the L1/L2 scope. L1 support communicates with the customers' problems or requests related to Applications, Hardware, software, Azure VMs, networks and equipment of printers, UPN, and Network devices via chat, phone, and email communications or onsite visiting. L2 support is to resolve problems with other L2/L3 engineers from other parties. Otherwise, L2 escalates the issues to L3 engineers. Minimum qualifications: As a Technical Support L2 with more than two years of experience in supporting Network equipment, network connectivity, and Windows servers Working knowledge of Active Directory, Azure Active Directory, TCP/IP, DNS, DHCP, SCCM Ability to lift boxes containing computer equipment Desire to work in a fast-paced, entrepreneurial setting Ability to follow & enforce established processes and security guidelines and effectively communicate them to users Excellent written and verbal business communication skills with the ability to concisely communicate issues to management, users, and peers with diverse backgrounds and cultures High integrity, with a proactive, positive approach to work Critical thinking, problem-solving, trouble shooting and decision-making skills Excellent organization & time management skills Candidate must be self-motivated and driven to learn with a focus on continuous improvement Preferred qualifications: Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes Documentation skills Microsoft Sharepoint Support Experience Cisco Cisco Certifications or CompTIA Certifications, Azure Certifications or other vendor certifications I look forward hear from you in positive ! "NEVER GIVE UP BELIEVE IN YOURSELF & YOU WILL ACHIEVE GREAT SUCCESS " Best Regards, Faiz Ahmad | Sr. Resource Coordinator

  • ID: #43355193
  • State: Michigan Novi 48377 Novi USA
  • City: Novi
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-06-20
  • Deadline: 2022-08-15
  • Category: Et cetera