Level 2 IT Site Support Analyst

20 Jun 2024

Vacancy expired!

Terms: Initally 6-12 month contract (likely to extend for multiple years)Location: On-site in Grand Rapids, MILevel 2 IT Site Support experience:

  • Provide on Premise Level 2 technical support at designated location and over lapping remote support for other designated locations
  • Perform fulfillment of documented standard to undocumented complex Requests
  • Perform resolution of documented standard to undocumented complex Incidents
  • Receive and react to escalations from Service Desk based on documented processes and undocumented situations
  • Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
  • Provide good customer service, professional oral and written communication skills
  • Respond to direct interaction with end users via “walk up” or email when required
  • Primary Expertise: Customer Service, Standard to Complex Infrastructure & Application Support

  • ID: #43343925
  • State: Michigan Grand rapids 49501 Grand rapids USA
  • City: Grand rapids
  • Salary: $18 - $22
  • Job type: Contract
  • Showed: 2022-06-20
  • Deadline: 2022-08-07
  • Category: Customer service