Vacancy expired!
Terms: Initally 6-12 month contract (likely to extend for multiple years)Location: On-site in Grand Rapids, MILevel 2 IT Site Support experience:
- Provide on Premise Level 2 technical support at designated location and over lapping remote support for other designated locations
- Perform fulfillment of documented standard to undocumented complex Requests
- Perform resolution of documented standard to undocumented complex Incidents
- Receive and react to escalations from Service Desk based on documented processes and undocumented situations
- Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
- Provide good customer service, professional oral and written communication skills
- Respond to direct interaction with end users via “walk up” or email when required
- Primary Expertise: Customer Service, Standard to Complex Infrastructure & Application Support
- ID: #43343925
- State: Michigan Grand rapids 49501 Grand rapids USA
- City: Grand rapids
- Salary: $18 - $22
- Job type: Contract
- Showed: 2022-06-20
- Deadline: 2022-08-07
- Category: Customer service