Vacancy expired!
- Responsible for managing and administrating network infrastructure
- Expert knowledge in Routing, switching technologies
- Familiarity with Cisco 1000, 2900,3900 and 4000 series, ASA firewall, Wireless controllers, Nexxus Switches, F5 load balancer, WAN Optimizer – Riverbed & Silver Peak
- Expertise in LAN and WAN technologies to provide advanced troubleshooting and escalation support
- Familiarity with tools like Cisco Umbrella, Cisco Firepower, Riverbed
- Expert in configuring QOS, rate-limits, configuration of network topologies, Setup and maintenance of filter and access lists on routers.
- Network Performance/Tuning and Capacity Management
- Hands on and troubleshooting Nexus, ACI Network Experience on Legacy to ACI migration
- Experience with design and implementing SDN - Software Defined Network / SDDC - Software
- Defined Data Center environments
- Experience in CISCO ACI Fabric deployment and good understanding of ACI tenants, EPGs, bridge domains
- Monitor and Manage ACI Fabric Setup (Spine/Leaf/APIC/Fabric)
- Management of Fabric Architecture (Context/VRF/Bridge domain/EPG/End Point/VLAN)
- Management of ACI policies (Interface Policies/Interface Policy Groups/ Interface Profiles/Interface selectors/Contracts/AEPs/vPC) aria-hidden="true" aria-hidden="true" aria-hidden="true" aria-hidden="true" Good-to-Have:
- Experience with design and implementation of Cisco ACI multi-site, Multipod, PBR
- Nexus network devices knowledge
- Experience with IT Service Management Tools (preferably Service Now)
- Knowledge of ITIL Processes
- ITIL V3 Foundation (beneficial) or comparable knowledge
- Daily BAU L2/L3 Calls Support for Network issues.
- Able to analyze and resolve enterprise level N/w issues and able to coordinate
- Exposure in handling global clients, preferably in Enterprise Level Data Centers with production environments.
- Flexible to work in on call model and for planned activities out of business hours.
- Excellent communication skills.
- Concept understanding of Azure networking will be an advantage
- CCDP or CCNP / CCIE certification aria-hidden="true" aria-hidden="true" aria-hidden="true" aria-hidden="true" Responsibility of / Expectations from the Role:
- Manage the overall desk activities, including the supervisors.
- Act as a further escalation point for the supervisor(s).
- Take on a wider customer service role.
- Report to senior managers on any issue that could significantly impact the business.
- Take overall responsibility for incident management and request fulfillment on the Service Desk
- Dealing with incoming faults in a professional, courteous manner over the phone and via email.
- Taking ownership of faults and managing them in a logical and methodical manner.
- Conducting full and through diagnostics with end users to enable first point of contact fault resolution.
- Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Diagnosing and resolving problems to the customer’s satisfaction.
- Maintain and develop own knowledge and skills to assist with first time fault resolution.
- ID: #43658855
- State: Michigan Detroit metro 48201 Detroit metro USA
- City: Detroit metro
- Salary: $50 - $55
- Job type: Contract
- Showed: 2022-06-28
- Deadline: 2022-08-22
- Category: Et cetera