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Immediate need for a talented
NOC Technician with experience in the industry.This is a 06+ Months Contract opportunity with long-term potential and is located in Jackson, MI(Onsite). Please review the job description below. Job ID: 23-21502Pay Range: $15 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:- Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW.
- Troubleshoot Network and Security relates issues
- Generate and publish Application performance report
- Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for on-going incidents/events.
- Must have aptitude and attitude to learn / work on new technologies.
- Should be willing to work in shifts 24x7.
- Create, update and document system processes and tasks as required.
- Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
- Work Closely with Wireless technology groups
- 2+ Years supporting event monitoring is preferred.
- Hands-on experience with the following:
- Alert monitoring tool experience required. Client Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
- Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily)
- ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted
- Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
- Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware.