Office Assistant / Dispatcher

Job Summary:

We are seeking a reliable and organized Office Assistant / Dispatcher to join our team onsite in our office in Lachine, MI. This position involves office work, dispatching, and customer service support during afternoon and evening hours. The ideal candidate will have strong communication skills, a professional attitude, and the ability to multitask in a fast-paced, 24/7 service environment.

Schedule: Monday – Friday, 2:00 PM – 9:00 PM

Travel: Required travel to our office in Anchorage Alaska every 2 months for approximately 10 days (Company Paid)

Key Responsibilities:

Answer incoming phone calls promptly and professionally – phones are the top priority.

Dispatch and coordinate drivers efficiently based on scheduling and customer needs.

Communicate clearly and effectively with drivers and customers to ensure smooth operations.

Perform light office duties including filing, data entry, and maintaining daily records.

Provide excellent customer service through timely follow-ups and accurate information.

Assist with after-hours, weekends or emergency dispatch needs when required.

Travel to Alaska every 2 months for approximately 10 days to assist with on-site operations.

Qualifications

Strong communication and multitasking skills.

Previous experience in dispatching, customer service, or office administration preferred.

Ability to work independently and remain calm under pressure.

Basic computer skills (email, scheduling software, spreadsheets).

Must be dependable, organized, and comfortable managing multiple priorities.

Willingness and ability to travel as required.

Valid Drivers License required