Order Specialist

Are you looking for an opportunity that is more than a job? Plant your roots and grow with Clean Earth. Here at Clean Earth, you will have the opportunity for a career in the growing field of environmental sustainability. Clean Earth provides waste solutions to retailers, pharmacies, hospitals, government operations, harbors, manufacturers, and consumers. Clean Earth ensures a cleaner, greener planet for generations to come. You could be part of the solution! Why join Clean Earth? In addition to competitive pay, we also offer:

Health benefits available Day 1

401k available Day 1

10+ paid holidays/year

Free HAZWOPER training and certification

Overtime opportunities

Ability to be cross-trained into different roles

Clean Earth is a leading provider of environmental services with over 60 facilities throughout the U.S. We are a division of Harsco Corporation, a global powerhouse with over 11,000 employees. And we were recently named as one of America's Most Loved Workplaces 2022 by Newsweek! The Order Specialist is responsible for ensuring the order-to-cash process is executed smoothly, accounting for errors that prevent accurate and timely billing and resolving them using approved SLAs. The Order Specialist will also serve as a liaison between customer experience, operations, profiling, loss prevention, and billing teams to push orders through the process.Primary Responsibilities (Essential Functions):

Monitor, review, and manage open orders daily from several reports and serve as first point of contact for order escalation in the facility

Take ownership of aged delayed billing cases and escalated open orders, initiating investigations into delays

Investigate each escalated open order and respond promptly by ensuring:

All paperwork is scanned

All lines are on the order and completed as required

All weight and quantity discrepancies between documentation and order lines are resolved.

All order manifests/BOLs are closed

Conduct daily review of order errors preventing moves into “Billable” status with facility managers

Develop and execute action plans to resolve the identified delays and errors.

Ensure order and billing accuracy prior to orders reaching the Billing team

Monitor and resolve delayed billing cases including:

Communicating with Customer Experience to resolve “Do Not Bill” comments

Closing final manifests

Accurately completing or confirming transportation order lines.

Use system and various reports to ensure orders are received timely, updated accurately, and responsible for keeping a clean book of orders

Facilitate communication between Customer Experience, Operations, Billing, and any other department necessary to complete and close Manifest Discrepancy Cases

Resolve weight and quantity discrepancies between documentation and order lines

Identify continuous improvement ideas and work with BPI team to improve OTC process.

Track delays and systematically address root causes

Escalate SLA and process non-compliance; report weekly to operations manager on individual facility performance and suggest remedial action (e.g. training, management escalations) as needed

Lead daily standup meetings with facility leaders and relevant staff including customer experience, operations, and finance on unresolved issues

Collaborate cross-functionally with Billing and Operations teams to facilitate timely invoicing

Use data and analytics to understand and resolve account errors

Responsible for performing to days-to-invoice standard established for the TSDF

This person will be accountable and empowered to perform to invoicing standards

Perform other reasonably related tasks as assigned by management

Basic Required Qualifications:

Associate’s degree OR 2+ years’ experience in Operations, Customer Experience, Billing.

Experience using Salesforce, Preview, SPAK, and Steriwise

Preferred Qualifications:

Experience managing projects or client relations

Advanced skills in Excel and PowerPoint

Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables

Ability to effectively work with and influence team members at the TSDF and other departments

Experience in hazardous waste industry

Ability to use data and analytics to understand and resolve errors

Physical Demands

Ability to work in office and be able to regularly access and use general office equipment including phones, computers, copiers, etc.

Must be able to work in a busy, often distracting work environment that is generally climate controlled

Ability to occasionally lift and carry up to 20 pounds

Ability to sit for long periods of time

Ability to stand or walk for long periods of time

Ability to reliably attend work during scheduled hours on a regular basis

The ability to deal politely and professionally with customers and/or coworkers

The ability to manage several tasks at once to meet deadlines

The ability to follow direction or instruction

The ability to use a computer to communicate, create, and access information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.