Original Equipment (OE) Customer Service Representative Analyst

HOW YOU WILL MAKE AN IMPACTSG 9/10Demand Planning & Forecast Analysis:Support the collaborative forecasting process for assigned customer accounts by working with Sales, Operations, Customer Service, and customer planning teams.Review and analyze customer forecast releases, identify demand variances, and communicate changes to stakeholders.Maintain regular communication with customer analysts regarding forecast updates and demand planning activities.Prepare and analyze forecast versus shipment performance reports and identify trends and opportunities for improvement.Order Management & Customer Service:Monitor product availability and support supply continuity for assigned customer accounts.Process and manage customer orders from receipt through delivery, ensuring accurate order execution and fulfillment.Investigate and resolve order-related issues while serving as a key customer contact for supply chain execution matters.Coordinate transportation schedules and support shipment planning activities to meet customer requirements.Communicate potential supply or delivery constraints and assist in developing alternative solutions.Monitor shipment status and delivery performance to ensure timely customer fulfillment.Inventory Management:Maintain Production-Sales-Inventory (PSI) planning files and reports to support replenishment planning and inventory control.Track inventory levels, production plans, and shipment performance against customer requirements.Analyze inventory aging and support actions to reduce excess and obsolete inventory.Collaborate with cross-functional teams to manage inventory transitions, phase-ins, and phase-outs.Reporting, Analytics & Continuous Improvement:Develop and maintain supply chain reports related to demand forecasts, inventory performance, service metrics, and logistics costs.Perform data analysis to identify trends, risks, and opportunities to improve customer supply chain performance.Support continuous improvement initiatives focused on enhancing supply chain processes, data accuracy, and operational effectiveness.Utilize supply chain systems and planning tools to support business operations and decision-making.Participate in cross-functional and regional supply chain projects as required.