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Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. Responsibilities:
- Assist with coordinating new technology, processes, infrastructure changes, products, and services to protect on-going business operations such as, PC Renewal, Managed Print Service, Hardware Maintenance Program, Global Client, OS Changes, Network, File and Print Server, IT Fit Initiatives, etc
- Coordination of infrastructure for new, existing and decommissioned closing US non-manufacturing buildings.
- Assist with the planning and coordination of infrastructure readiness in support of moves of groups of employees between or within buildings.
- Assist with the planning and support for special events e.g., UAW negotiations, Executive Conferences.
- Manage site MDF IDF Closet Maintenance and audits for assigned buildings.
- Lead the escalation of major site and/or multiple user issues tickets e.g. Wi-Fi issues for areas of the site like conference rooms.
- Manage IT Device Disposal Process for assigned buildings.
- Provide ad-hoc customer education and enforce compliance with ITSP and GRCs.
- Assist CIRT in contacting customers and mitigating security risks such as compromised devices.
- Backup for Parts Warehouses: Lead bridge calls for issues in Parts Warehouses between business and IT until resolution.
- Additionally, visiting the local parts warehouse as needed and helping to provide ongoing IT support for all IT infrastructures.
- Excellent written and verbal communications.
- General Project Management Skills, like timely response and prioritization of tasks.
- Ability to analyze data, large data sets that may come from other service providers that need our assistance.
- Ability to work in a high-pressure environment.
- Customer focused with excellent communication skills.
- Self-starter with ability to multi-task and shift priorities.
- Aptitude to pickup new technologies, like SharePoint forms programming, O365 overall, new iOS upgrades.
- Proficient in Digital Tools and platforms in the environment, like EIDM (security tool), SharePoint, Webex Conferencing, Webex Teams, Shared Drives, others.
- Plant or production experience.
- Working knowledge of BMC Remedy, Request Center, Windows 7, Windows 10, SCCM, Symantec, TCP/IP, hardware platforms, Encryption, and Remote Connectivity Working.
- Knowledge of Local and Wide Area Networking
- Working knowledge of Printer Connectivity.
- Working Knowledge of Active Directory.
- IT Certifications in Project Management.
- Digital Worker.
- Knowledge of Reverse VPN equipment.
- nowledge of latest conference room technology.
- Basic programming skills, like Power Apps in O365.
- Camtasia Video recording.
- B.S. Information Systems, Computer Science or equivalent work experience in the requested field.