Senior Staff Technical Program Manager

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role:Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.You’ll implement scalable processes or solutions that help us effectively plan and manage multiple UX projects to meet our objectivesContribute to the development of the design program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.Identify connections and reconcile possible collisions between different product offerings, features, and platforms.Ensure transparency, alignment and clear communication of design program status and overall resourcing across the portfolio to key product development stakeholders.