Vacancy expired!
- Respond to Level 2 and Level 1 IT service request or incident tickets regarding, but not limited to: network issues, WIFI issues, end user pcs, servers, email, security, backups, and user applications.
- Perform advanced troubleshooting and root cause analysis to expedite incident resolution.
- Plans for, responds to and documents service outages and other issues in an Active Directory (AD) environment.
- Installs, supports, upgrades, and maintains servers (physical, virtual, and Azure) running the Windows operating system including physical hardware troubleshooting and part replacements.
- Management, design, and maintenance of an AD environment including Group Policies.
- Responsible for maintaining server backup technology, providing restoration for end user tickets, and reporting regularly on backup status.
- Perform critical design, define best practices, and support policies for virtual datacenter environments including – deployment, configuration, fine-tuning, firmware, virtual machine “backups” and snapshots, upgrades, patches, and firmware updates.
- Administer the corporate server environment including user accounts for server and remote access, network security and distribution of network privileges.
- Create reports for performance, troubleshooting, capacity planning and implements changes.
- Perform daily system monitoring by verifying the integrity and availability of servers' physical/virtual hardware, resources, systems, and key processes.
- Evaluate new server application solutions. This includes an evaluation of desired applications and hardware, suitability to the corporate LAN environment, determination of proper configuration and installation of the solution.
- Assist in the development of policies, procedures, and standards for the corporate LAN environment, including user support, workstation hardware and software, and office automation strategy.
- Research and implement new hardware/software solutions to ensure network security and accessibility of critical data in response to the corporate need.
- Research and implement system upgrades, hardware and software as needed.
- Serve as a key point of contact and technical resource for troubleshooting, maintaining, and implementing solutions for Azure, VMWare, and Microsoft Office 365.
- Managing change process, participating in CAB including coordinating with users and executing during maintenance windows.
- Four-year college or university program certificate; or five to ten years related experience and/or training; or equivalent combination of education and experience.
- MCSE is a plus.
- On call evenings and weekends required
- Travel required < 10%.
- Must be physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
- ID: #49248601
- State: Michigan Detroit metro 48201 Detroit metro USA
- City: Detroit metro
- Salary: Up to $140,000
- Job type: Permanent
- Showed: 2023-02-16
- Deadline: 2023-04-14
- Category: Et cetera