Service Now Administrator / Developer

OpTech
Auburnhills, MI
19 Feb 2025

Vacancy expired!

Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, growth opportunities, 401K and competitive pay.

ServiceNOW Administrator / Developer

Primarily Remote – Preference is for Michigan based candidates who can be onsite in the Troy / Auburn Hills, MI area as needed (up to 1x per week)

Summary:The ServiceNow Consultant will work closely with Application Product Owners and Application Stakeholders. This position will be critical to ensuring successful implementations and adoption of new functionality within the assigned application.

Responsibilities:
  • Serve as an expert for assigned product(s) through research (internal and external), discovery, validation and customer / user interactions and presentations, white papers, etc.
  • Participates in a collaborative, dynamic Product planning efforts that align with Technology strategies and provides the best value and outcome for the investment Supports proactive communication with stakeholders to ensure that there is visibility into the Product's direction, schedule, progress and operational status
  • Participate in development of internal and external communications and change management programs Leads stakeholders in gathering user and customer feedback and market/industry drivers.
  • Develop training material. Conduct training classes as necessary.
  • Manage upstream, downstream, and channel delivery risks and mitigation strategies.
  • Collaborate with business partners and technology teams to ensure appropriate controls are implemented for the assigned application and any related supplier provided services.
  • Drive appropriate level of development and operational support throughout a product's phases in the maturity life cycle: introduction, growth, maturity, decline.
  • Ensure positive customer /user experience by ensuring newly developed products and enhancements are adequately tested before release.

Qualifications:
  • Minimum of 3 years professional experience in IT environments, preferably supporting Banking or Financial based clients
  • Minimum of 2 years’ experience supporting ServiceNow environments
  • Previous experience collecting, reviewing and analyzing user interactions
  • Create and maintain product and process documentation and training materials.
  • Have exceptional communication skills (written and verbal).
  • Bachelor degree is preferred

Qualified candidates must be authorized to work in the United States. Candidate sponsorship is not available and C2C resources are not permitted on this role.OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • ID: #49294879
  • State: Michigan Auburnhills 48321 Auburnhills USA
  • City: Auburnhills
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-02-19
  • Deadline: 2023-04-01
  • Category: Et cetera