Vacancy expired!
IDEALFORCE has a CONTRACT position available immediately for a Systems Support Engineer to join our customer in Detroit, MI. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Job Summary: General Summary of Duty 1 % of Time 40 Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.Individual tasks related to the duty:-Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.-Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.-Serve as technical experts providing support to other technicians.-Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.-Administers and implements automated data processing systems and computer application programs.Convert and implement new systems and upgrade existing systems. General Summary of Duty 2 % of Time 35 Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.Individual tasks related to the duty:-Provide planning, design, and implementation of computer hardware, software, and network components.-Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in Client.-Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.-Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.-Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.Maintains records and prepares reports and correspondence related to the work.General Summary of Duty 3 % of Time 15 Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of Client. Individual tasks related to the duty:-Perform Server installs, upgrades, moves, repairs and removals.-Perform install and upgrades to Network Operating systems.-Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.-Administer network groups, users and rights associations.-Monitor and maintain local server back up systems.-Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.-Setup, support, test and troubleshoot print servers.-On-site support for installation of Telecommunication hardware.-Install and troubleshoot wiring and associated devices including tranceivers, switches, hubs and routers.General Summary of Duty 4 % of Time 10 Other duties as assigned. Including local database administration, enforcing security standards, and virspyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.Individual tasks related to the duty:-Manage and update local database systems.-Manage client access and user rights for database systems.-Provide for the updating of patches and virus repair.-Seek out and attend relevant technical training.Attend special training sessions required by client sites to provide complete IT service.-Carry out the directives of Management in support of providing customer service to clients of Client.General Summary of Duty 5 % of Time Individual tasks related to the duty. 16. Describe the types of decisions you make independently in your position and tell who and/or what is affected by those decisions. Use additional sheets, if necessary.All assignments and work are performed independently, per established Unit procedures, under the control of an Information Technology Manager: Prioritizing trouble-shooting activities Determining what diagnostic procedures to execute Determining and implementing appropriate resolutions Making variations to established procedures to fit the situation at hand 17. Describe the types of decisions that require your supervisor’s review.Major changes in the direction of a project. Decisions that require authorization of funding. Decisions that involve staff time outside of the unit. Decisions that may have legislative, legal, security, or budgetary impact. 18. What kind of physical effort do you use in your position? What environmental conditions are you physically exposed to in your position? Indicate the amount of time and intensity of each activity and condition. Refer to instructions on page 2.Physical Activities, including extensive standing, sitting, reaching, lifting, bending, carrying, walking, kneeling, crawling, crouching; Extensive use of a computer and keyboard; Extensive use of a telephone; THIRD PARTY CANDIDATES:Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- ID: #21810451
-
State: Michigan
Detroit metro
48205
Detroit metro
USA
- City: Detroit metro
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-10-28
- Deadline: 2021-12-25
- Category: Admin/office