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Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village – come join ours!
Job Summary:Technical Business Analyst role will be responsible for implementation of produsct enhancements and production support of ConsumerConnection. Triage of incidents, change requests and support tasks and data analysis as it relates to production support.Essential Job Functions:Support all operational aspects of the ConsumerConnection product.- Investigate new/unknown/existing issues in ConsumerConnection. Clearly document all findings in the issue tracking system.
- Utilize issue tracking system (JIRA) daily.
- Provide feedback to the clients and technology managers.
- Generate routine and ad-hoc reporting and analysis to assist in evaluating production performance and resolving issues.
- Provide support for and minor enhancements to reports utilized by the QC process.
- Work with other teams on issue resolution
- Perform other duties as needed.
- Participate in daily support triage meetings and other regular meetings as required
- Participate in documentation of support processes and methods
- Maintain current set of existing documentation
- Bachelor’s degree with at least three to five years related experience or equivalent combination of education and experience
- Strong data management and analysis skills
- Two to three years of experience using SQL
- Strong oral and written communications skills
- Ability to work independently with minimum supervision
- Strong facilitation skills
- Intermediate/advanced knowledge of Excel
- Extreme attention to detail
- Experience within a customer or technical support environment
- Hadoop and/or Oracle experience is a plus
- Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation
- Advanced judgment and problem solving skills
- Ability to maintain a positive attitude in high stress/fast paced work environment
- Proven data driven decision-making skills