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At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Position Description:Product Engineering and Management (PEM) is GDI&A’s organization for creating analytical inspired products and services at the intersection of the commercial, customer service and connected vehicle domains. Leveraging multi-disciplinary product teams, agile processes and methodologies, technologies in the big data space and AI/ML, PEM delivers capabilities that will lead to improved quality, design, marketing, and development of our current and future products. PEM’s delivery of Mobility Analytics and Machine Learning capabilities for the company is a key enabler for innovation and value across the enterprise and tied to top business priorities. Our product line designers oversee a portfolio of product teams, identifying patterns and use cases across the portfolio to better serve their end users. They apply a design thinking mindset, user research skills, and business strategy to align teams around a human-centric roadmap. They collaborate closely with product owners, product managers, and fellow designers across their portfolio.Skills Required:- Take the stage. Facilitate and lead design thinking sessions with various technical and non- technical stakeholders.
- Conduct generative user research such as contextual inquiry, ethnography, field research, user interviews, and stakeholder interviews.
- Transform user research into assets such as affinity walls, journey maps, empathy maps, story boards, personas, etc.
- Justify your research strategy and insights to stakeholders (un)familiar with the UX discipline.
- Work as a collaborative team member with business partners, product managers, developers and fellow designers.
- Provide mentoring, teaching, and leadership to fellow designers and team members.
- Evangelize UX within your team and across the department.
- Passion for growing your skills, tackling challenging problems, and sharing your learnings with other.
- Research chops, strong leadership skills, and diversity of experience are all a plus!
- 3 + years of relevant product management experience.
- Ability to build credibility and trust with team members and senior leaders.
- Ability to work in a fast-paced environment with changing priorities.
- Prior member of a Lean/Agile product team.
- Bachelor’s degree.
- 3+ years of proven experience in UX, product management, or a mixture of the two.
- 2+ years of experience in user research.
- 2+ years of experience in facilitating design thinking and ideation workshops.
- Bachelors’ or master’s degree in human-computer interaction, human factors, psychology, communications, or equivalent.