Accounts Receivable Specialist

At WestRock, our culture is built upon shared values and behaviors - they are fundamentals for winning together. Integrity - Respect - Accountability - Excellence are the standards of our behavior. The Recycle Billing and Accounts Receivable team within the North American Billing Hub of WestRock is seeking a candidate for the Accounts Receivable Settlement Specialist role. This individual will report to the Accounts Receivable Manager and will work closely with external customers, business unit plant, and sales personnel, and the corporate credit and cash application teams.This role is 75% processing incoming cash cases from mom-and-pop accounts to large high-volume companies. Research and apply previous cases that were not 100% applied. You would be ensuring that payments are applied to the appropriate accounts/invoices. Identifies and resolves payment discrepancies and answer inquires pertaining to remittance. The requirement is that you process at least 50 to 70 cases a day. Intermediate or above Excel (pivots and VLOOKUP’s and Pivot tables and currently uses daily. Skillset to fix recurring issues regarding Cash, this could be internally or externally with the customer. Out of the box thinking required. Process Improvement Minded. The other 25% will be spent on Portfolio Management and Unmatched UAC.How you will impact WestRock:

Communicate with business unit personnel and establish relationships necessary for timely resolution of errors

Collect and confirm payments of past due account Process daily invoices for multiple facilities using multiple systems

Reconcile daily and month to date invoiced transactions from multiple source systems to the financial system

Participate in scheduled collection calls with plant and sales personnel

Research, validate, and resolve all invoice disputes and short pays. This may include:

Research and provide details of all invoice disputes and short pays

Address payment issues like double payments, lack of remittance, etc.

Maintain unapplied cash case load by applying cash accurately and timely

Provide monthly status of unapplied cash in each customer account

Request remittance support from customers

Obtain and provide invoice copies and Customer Aging Statements as requested

Provide written status update of each customer account and present in monthly management meeting

Identify and explain the status and risk of the Credit Oversold Accounts

Prepare analysis and reconciliation of monthly Top 5 SOX audit request

Provide excellent customer service to internal and external customers

Document processes and procedures

Assist with other areas as required

What you need to succeed:

BS/BA Degree (Accounting, Finance, Business, etc.) strongly preferred

At least 2 years' experience with collections/ revenue/ accounting or a related function

Intermediate or above Microsoft Excel experience a plus (pivots and VLOOKUP’s - Used daily)

An understanding of the invoicing process and the financial impacts involved

Ability to follow and understand established procedures

Has initiative to take action, anticipate potential problems and address them early

Able to respond quickly to changing demands, processes, and updated information

Excellent planning and organization skills. Being able to set priorities and schedule activities effectively to ensure timely completion of tasks and responsibilities

Strong interpersonal skills; excellent written and verbal communications capabilities. Communicate daily with all appropriate customers and personnel; complete reports as required on a timely basis

Ability to work independently in a professional manner with a team commitment

High ethical and performance standards for self and team

Performance demonstrates value for quality and constantly strives to do better

Maintain high productivity/activity level, complete and submit timely and accurate metric reports and is able to assess own performance using them

Strong attention to detail to detect billing errors

High comfort level with systems navigation

Clear and concise written and verbal communication

Organization in maintaining status of large customer portfolios

Proficiency in use of Microsoft tools

Order entry systems/ JD Edwards experience a plus

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies, and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.