Working Title: Administrative Support SupervisorJob Class: Office Services Supervisor 2Agency: Teachers Retirement Association
Job ID : 85217
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 03/28/2025
Closing Date : 04/03/2025
Hiring Agency/Seniority Unit : Teachers Retirement Assoc / Teachers Retirement Asc-MMA
Division/Unit : TRA Finance
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : Yes - Up to 10%
Salary Range: $26.02 - $37.60 / hourly; $54,329 - $78,508 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.Teachers Retirement Association (TRA) has been providing pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with customer-facing leadership experience for our Administrative Support Supervisor role.Our Administrative Support Supervisor position exists to plan, organize, coordinate, and supervise TRA’s Administrative Support department, which includes lobby services, mail and imaging operations, facility management, and TRA’s vehicle program. The incumbent will help to develop and maintain comprehensive customer service protocols so that TRA’s external and internal customers are well-supported. The incumbent will also participate in organizational projects to improve department processes and achieve overall organizational goals.This position is located in our St. Paul, Minnesota office and will require the incumbent to work a schedule that includes in-person work. Additionally, travel may be required up to 10% of the role.Minimum QualificationsTwo (2) years of professional experience in a customer-facing organization providing customer service related to employee and/or government benefits administration, accounting, payroll, finance, or insurance.Experience must demonstrate the following:
Leadership responsibility requiring the leadwork of staff and/or coordination of enterprise project(s).
Responsibility to resolve external customer matters, including escalated concerns, with accuracy, privacy, and respect.
Ability to successfully provide in-person, virtual, and telephonic administrative support services to customers.
Ability to plan, organize, and successfully manage competing priorities, deadlines, and employee scheduling.
Ability to diagnose problems and recommend solutions for process improvement purposes.
Strong interpersonal, written communication skills, and verbal communication skills necessary to collaborate on enterprise projects and initiatives; communicate information about sensitive topics; influence others to resolve conflicting viewpoints; motivate, coach, and/or provide constructive feedback to employees; and champion a work culture that advocates for inclusion.
Proficiency in using Microsoft Word, Excel, Access, PowerPoint, Outlook, Cisco WebEx, or equivalent software packages.
A valid driver’s license will additionally be required to coordinate the TRA vehicle program and vehicle maintenance.Successful candidates must also be willing and able to work at our St. Paul Office on most business days in order to ensure the achievement of department work objectives. Some telework may be permitted.Successful candidates must further possess the ability to secure own transportation for business travel, if a TRA vehicle is not available for use.Preferred QualificationsA Bachelor’s degree in Accounting, Finance, Business, or a related field.Experience supervising or providing lead work to lobby or front desk staff.Experience working for a public or private institution providing financial services.Experience with office mail/courier, scanning, and/or imaging processes and systems.Physical RequirementsThis position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.Additional Requirements Successful candidates must pass past-employer reference checks and a criminal background check. It is the policy of TRA that all finalist(s) submit to a background check prior to employment. The background check may consist of the following components:
State of Minnesota state government employment records check (applies to current and past State of Minnesota state government employees only)
Criminal History Check
Employee Reference Check
Social Security and Address Verification
Education Verification
Driver's License Check
AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Full-time