Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral ProgramTo Learn More, please review the Benefits Eligibility Summary (https://vailresorts.service-now.com/hrportal?id=knowledge&sysid=4a491bcbdb8b6b0091bb929adb9619fe)Job Summary:The Assistant Manager will be a daily operational leader of the Snowtubing Park., and a key member of the resort Skier Services team. You are responsible for the operational direction of the Snowtubing Park including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience etc. In this position you will be responsible for directly monitoring the safety and overall quality of the Snowtubing operation. As he Assistant Manager, you will help provide Epic guest service as you guide our guests through amazing alpine adventures at the Snowtubing Park! You should be a leader who is friendly, approachable, and detail-oriented.Job Responsibilities include (but are not limited to):
Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
Responsible for the daily operation of all Activities within their assigned area including ticket redemption
Responsible for guest and employee safety including compliance with all Standard Operating
Procedures, daily operational logs and emergency response.
Work with the lift operations team to ensure efficiency of conveyor lift.
Participate as a member of the Skier Services Leadership Team, as well as be a resort night Manager on Duty twice a month in season
Interact and guide guests with varying experience levels and backgrounds through the adventures we provide
Be a point of escalation to support guest service situations.
Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
Assist with training assessments, check off forms and provide daily coaching and guidance to Activities employees.
Safe use of company vehicles.
Ensure compliance with daily, monthly, and annual inspection logs.
Assist management in monitoring and controlling daily payroll, budget and schedule to ensure the department attains its revenue, labor hour and labor margin targets.
Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety and financial goals.
Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
Complete performance appraisals and end of season forms; partner with their Manager to approve performance appraisals, disciplinary documentation, or assist with HR activity relating to their area.
Other work as assigned
Job Qualifications:
Must be 18 years of age or older
At least 1 year of Guest Service Experience
Min. 1 Years previous Leadership experience in a dynamic operational setting
Ability to stand for long periods of time
Ability to work outdoors for up to 10 hours in various weather conditions
Ability to lift and carry 100lbs
Excellent guest service skills
Must be able to read, write, speak, comprehend and understand English fluently
Ability to work the entire length of the season
Willingness to learn company computer applications
Satisfactory motor vehicle check and a valid driver's license
The expected pay range is $25 - $28. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 504117Reference Date: 08/07/2024Job Code Function: Tube Park
Full-time