Auto Parts Specialist

Looking for a strong parts specialist to work in our Crosslake Napa parts store. Great culture and family environment! We are looking to add someone as soon as possible! If you like a business that is family owned and operated and awesome growth opportunities then this is the place for you

Duties are:

The Parts Specialist will provide all retail and installer customers with a high level of service

This position will also support store management in the accomplishment of assigned tasks

Follow and promote all company customer service programs

Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise

Assist managers and/or installer service specialists in serving the professional customers as needed and directed

Complete assigned company training relevant to position

Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the best service.

Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions

Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures

Address and resolve customer complaints in a friendly manner

Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc

Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc

Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate

All other duties as assigned

Health, dental and vision insurance available. 401 K, Paid holidays (including black Friday), No weekends and no nights! Plus many more benefits!

Looking forward to talk to you, confidentially of course! My name is Jason and I can be reached by text at 763-401-6701