Avaya Voice Engineer

General Mills
Minneapolis / st paul, MN
11 Jun 2024

Vacancy expired!

OVERVIEW:

The Voice Services Team is a global IT infrastructure team that provides support for the General Mills telecommunications network, including but not limited to Avaya Aura, SBCs, Contact Center, and E911. The candidate will perform IT analyst duties related to the execution of projects, health and wellness of the enterprise systems, support, and possess an understanding of how innovative technologies will drive a competitive advantage for GMI businesses. The candidate will be part of a highly technical, motivated team that provides expertise across the organization with a robust, reliable, and secure infrastructure built on Avaya technologies.

RESPONSIBILITIES:
  • Project and enhancement execution in enterprise Avaya Voice systems
  • Responsible for monitoring, maintenance, support and sustainability for Voice systems, infrastructure, and services (UC and Contact Center)
  • Work closely with Stakeholders to identify business and technical requirements for proposed system modifications or technology purchases
  • Work with the team to plan, design, document, and deploy on-premises and cloud Voice infrastructure
  • Vendor management (billing)
  • Create and enable new processes, best practices, governance measures, and patterns for Voice systems
  • Build and improve automation tools to streamline our day-to-day operations.
  • Build and maintain great working relationships with peer teams

MINIMUM QUALIFICATIONS:
  • 5-10 years of related experience
  • Experience with Avaya Aura
  • Experience in Avaya voice/telephony systems, including but not limited to:
    • Contact Center routing, reporting, and administration of agents
    • System Manager, Session Manager, and Communication Manager routing and administration
    • WorkForce Optimization, IX Workplace, and IX Messaging
    • Support of Avaya Aura Core systems as recommended - patch, upgrade, and reboot
    • Various endpoints: attendant consoles, analog, digital, VoIP, SIP
  • MIS/Computer Science degree or equivalent work experience.
  • Strong interpersonal and communication skills (written and oral).
  • Strong problem-solving and troubleshooting skills
  • Knowledge of SBC administration (Oracle, AudioCodes, Avaya)
  • Knowledge of SIP deployments, support, licensing, and hardware
  • Knowledge of data networking and network troubleshooting tools
  • Knowledge of Windows and Linux Operating Systems
  • Knowledge of various circuit configurations for SIP/PRI/BRI/CO lines and hardware to support them
  • Results-oriented in both projects and troubleshooting issues
  • Ability to design, plan to scale, implement, support, document, and train team members on projects
  • Passion for continuously learning new technologies

PREFERRED QUALIFICATIONS:
  • 5-10 years e xperience with Avaya
  • Experience with cloud PSTN deployments
  • E911 configuration and support
  • Experience with telephony monitoring tools
  • Scripting experience in Avaya, PowerShell or other
  • Knowledge of Active Directory

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.