Branch Manager

The Branch Manager is responsible for directing and supervising the staff and day-to-day operations of the branch. The manager ensures exceptional member service and helps the branch achieve sales and productivity goals by promoting credit union products and services. As a leader, exemplify Wings' mission and values, fostering an engaging and collaborative culture.

Essential FunctionsLead and Manage Branch Operations:Ensure production goals for deposits, fee income, loan production, and member service are met or exceeded.Mentor and Develop Staff:Use relationship selling techniques to grow member relationships.Regularly observe, track, and assess employee skills, providing ongoing training.Enhance performance through goal setting, coaching, problem resolution, delegation, and performance management, including conducting staff meetings, performance reviews, and daily check-ins.Interview and Hire Staff: Select employees with exceptional sales and service skills.Resolve Member Issues:Address escalated member questions and concerns promptly to maintain service quality, accuracy, and efficiency, while managing risk, making and approving policy and procedure exceptions within assigned limits.Ensure Compliance: Adhere to regulatory standards, internal controls, and operational policies. Address audit, security, and compliance issues promptly.Budget and Financial Management:Implement strategies to achieve financial objectives.Ensure appropriate staffing and scheduling to meet member service expectations and operational objectives.Provide Notarial Services: Witness and authenticate documents and verify member identities.Liaison Between Branch and Support Departments:Foster positive and collaborative relationships with all lines of business to ensure customer relationship building through cross-selling efforts and referrals.Community Outreach: Participate in community activities to attract new members, maintain existing relationships, and ensure a positive brand image.Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and provide training to employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.