POSITION OVERVIEWThis position calls for a highly motivated and organized individual to lead the operations, customer service, and production efforts at the company’s Sauk Rapids branch location. The Branch Manager will use their business insight and leadership abilities to inspire and motivate their branch towards greater efficiency and profitability by delivering industry leading service to customers.SPECIFIC RESPONSIBILITIES:Operational Policies and Procedures· Develop policies and procedures in collaboration with VP of Operations, Human Resources, and Organizational Effectiveness and Development Manager.· Implement and enforce operational policies and procedures as issued by the Company.· Manage and hold branch team members accountable to all Prescription Landscape corporate policies and standard operating procedures.Production Management · Review annual branch production forecast and budget with VP of Operations at beginning of each season and review the subsequent performance-to-plan on a regular basis throughout the season.· Review job costs in Aspire software for each service line and report to VP of Operations any job(s) deviating from budgets, schedules, costs, or any other factors so appropriate adjustments can be made to maximize end results.· Oversee the billing and completion of work to ensure it is done accurately and in a timely manner.· Work with Production Managers Irrigation and Enhancements to make services-related decisions based on contractual expectations.· Work with Field Training Coordinator to ensure branch employees receive necessary training with an emphasis on Safety, Quality, and Efficiency.· Manage the scheduling of all operations for Branch in Aspire software; requires close cooperation with Production Manager ENH and Production Manager IRRI due to complexity of these service lines.· Direct and dispatch all SIM Operations for all snow and ice events.· Order all SIM Materials using Aspire software.· Review timecard approvals for the branch; complete timecard approvals and PTO requests for direct reports on a weekly basis using Aspire and IPS software.Staff Management · Identify staffing needs in collaboration with Human Resources to fill openings across all service lines; analyze future staffing needs and work with VP of Operations to reconcile these with production forecast and budget.· Coordinate with Human Resources on a marketing/recruiting plan to help make Prescription Landscape branded services a destination company for career-minded snow and ice management professionals.· Develop, promote, and maintain proper staffing and skill levels throughout the branch to meet operation and production goals.· Assist Human Resources in selecting relevant certifications and training programs for Production staff.· Responsible for communication with administrative team as well as daytime communication with sales teams to ensure customer satisfaction.· Communicate, counsel, train, discipline, and review assigned employees; this includes direct input for each Production Manager regardless of service line insofar as that the service line produces jobs for a branch.· Build and develop subcontractor relationships during the off season to ensure resources are in place prior to start of the winter season.· Manage GM and/or SIM subcontractors· Visible daily presence at branch and demonstrates Company’s core values, excellent leadership skills, and the ability to manage and inspire employees.Sales · Coordinate with VP of Business Development and Inside Sales to fulfill customer service needs.· Manage all sales activities relating to proposals, contracts, and pricing.· Ability to close add-on Enhancement, Irrigation, and Plant Health Care projects.· For all add-on services, close rate of 50% or better; for all renewals, close rate of 90% or better.· Maintain accurate opportunity pipeline and sales activity report in CRM database.· Update and maintain customer records in CRM system, as needed.Quality· Proactively manage customer properties by inspecting and locating issues before the customer brings them to our attention and effectively communicates an action plan/resolution to the customer.· Attends/holds onsite or property specific production team meetings to ensure client satisfaction across sites.· Oversee the billing and completion of work to ensure it is done in a timely manner.· Aspire Issue documentation and Quality Assurance checks (32/month in Growing Season and variable in Snow Season) and Pre- and Post-Season SIM Damage Checklist.· Acquire and maintain a thorough knowledge of turf and landscaping to be recognized as a valued partner by our customers (Example, MNLA-CP, SIMA-CP, NALP-CP, etc).Safety· Conducts weekly safety tailgate meetings; coordinates safety meetings and inspections and implements Greenius safety certification process.· Monitor and maintain branch safety documentation and record and implement methods to improve safe workplace practices; develop solutions to recurring safety issues in coordination with Safety Committee.· Ensure proper use and care of branch assets and branch facility. Direct facility projects, repairs, and other opportunities in cooperation with building landlord(s) as needed.· Responsible for the security arrangements at all facilities including but not limited to the daily start/finish of all production personnel, equipment and other asset inventory, and employee access to lot and building.JOB REQUIREMENTS:· Minimum 2-year degree and/or Landscape/Irrigation management certification and/or 2 years landscape management experience.· Experience as a leader of multiple crews.· Experience in sales and management of the customer experience.· Ability to learn and navigate multiple software systems.· Current driver’s license and ability to maintain a clean driving record.· Excellent oral and written communication skills and is highly organized.· Superior problem-solving skills with respect to client and employee concerns.· Completes assigned work in a timely and accurate manner.· Ability to answer/return phone calls and/or e-mails within 1 business day.· Works well with customers and co-workers.· Demonstrates independent action and resourcefulness on the job. Performs duties in an acceptable manner and with minimal supervision.· Adheres toCompanyexpectationsregarding conductand appearanceas specified in the Employee Handbook. Apply now in 2 minutes! Powered by
Full-time