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Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$53,100.00 - $87,600.00Target Openings1What Is the Opportunity?Under direct supervision, the Business Systems Specialist is responsible for/involved in specific aspects of a system, product or capability. May include: evaluation of system enhancement requests, requirements development and documentation, testing and implementation; production support/troubleshooting, maintenance of system documentation, training, responding to customer concerns and communicating results. The Business Systems Specialist possesses knowledge of a particular business capability, product, and/or system domain. May specialize in a particular tool or skill. This job does not lead others.What Will You Do?- Production support/troubleshooting:
- Assists in troubleshooting and defect resolution of assigned tasks. May include requesting resources, migration through environments and ticket management.
- Effectively communicates status of enhancements, change requests and defects. May execute change, defect and enhancement request process.
- Documentation and Training:
- Maintains documentation of current state systems and processes.
- May assist in development of training materials and business implementation/transition activities.
- Evaluates requests for projects and enhancements.
- May make recommendations for operational process improvements and/or system enhancements.
- Assists in eliciting, documenting and validating requirements for change requests and enhancements to capabilities, products or systems.
- Helps identify appropriate subject matter experts and stakeholders to participate in requirements sessions.
- Utilizes business and system knowledge to support business needs.
- Applies knowledge of a particular business capability, product and/or system domain to assess and communicate impacts of changes to current state business process, products, data, feeds and systems.
- Performs other duties as assigned.
- Perform other duties as assigned.
- Bachelors degree in Business, MIS, or other related field preferred.
- 1-3 years of Workday experience
- 1-3 years of experience with Workday Absence and/or Workday Benefits
- Experience as a Business Analyst preferred
- One year of experience supporting business technology systems preferred.
- Business Perspective (Basic):
- Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
- Technology (Basic):
- Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
- Analytical Thinking (Introductory):
- Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
- Relationship Management (Introductory):
- Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
- Communication (Introductory):
- Demonstrates effective verbal, written, and listening communication skills.
- Facilitation (Introductory):
- Uses and adjusts style and technique to assist group process and understanding.
- Teamwork (Introductory):
- Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
- Conflict Management (Introductory):
- Brings conflicts into the open and resolves them collaboratively.
- Change Management / Resilience (Basic):
- Remains energized and focused in the face of ambiguity, change or strenuous demands.
- None
- High school diploma or equivalent required.
- Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.