Call Center Agent

Job DescriptionStory Lane Box is seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and ensuring customer satisfaction through timely and accurate responses. This position is ideal for individuals who are enthusiastic about providing excellent service and growing their communication skills in a supportive environment.ResponsibilitiesAnswer incoming calls and respond to customer questions in a courteous, professional mannerResolve product or service problems by clarifying customer concerns and offering solutionsMake outbound follow-up calls as neededAccurately document all customer interactions in the systemEscalate complex issues to supervisors when necessaryMeet performance metrics and call center standards