Case Management Assistant Department Supervisor

Make a Difference Through Leadership At Dungarvin, leadership is about more than managing a department—it’s about helping people have greater choice, independence, and opportunity. We are seeking a Case Management Assistant Department Supervisor to help lead and strengthen our Case Management program. In this role, you’ll serve as an educator, resource, mentor, and advocate while providing leadership and oversight to case management supervisors and administrative support staff. Respecting and Responding to the Choices of People in Need of Supports. If you are an experienced case management professional who enjoys developing others, solving problems, building relationships, and ensuring quality services, this could be the next step in your career. What You’ll Do Assist with the overall development, monitoring, and evaluation of the Case Management program. Provide leadership, training, mentorship, and supervision to case management leadership and administrative support staff. Support quality assurance and regulatory compliance. Evaluate case management services, including referrals, intake, eligibility determination, program planning, monitoring, and assessment. Ensure required documentation, assessments, plans, reports, and financial information are completed accurately and on time. Serve as a resource to case management staff and provide coverage for supervisors when needed. Partner with county representatives, service providers, families, guardians, and other members of individuals’ support teams. Help ensure individuals have access to the services and resources they need to pursue their goals. Support case managers in identifying community resources and developing effective service agreements. Monitor service delivery and documentation to ensure contract and waiver requirements are met. Assist with hiring, staff evaluations, training, and ongoing professional development. Participate in financial planning and analysis for the department. Respond to critical and emergent situations and assist with crisis response and follow-up planning. Promote positive, solution-focused communication and a supportive team environment. Represent Dungarvin professionally with individuals, families, employees, community partners, funding sources, and regulatory agencies. This is a leadership role for someone who can balance people, programs, compliance, relationships, and problem-solving while keeping the individuals we support at the center of the work.