CRM Technical Lead

Title: Technical Lead/Functional Lead (2 Positions) Duration: Contractual Work Type: Onsite (Hybrid Possible) As a Technical Lead you will be the SME on CRM implementations, customer work, workflow implementation, and have 4-5 years with Dynamics 365. As a Functional Lead you will be the SME on understanding how CRM's are implemented, be a great communicator (work in a client facing environment), be able to understand and communicate client needs and provide overall progress/instructions of functional approach to a technical team What you will need (Technical Lead):

• Hands-on in CRM Implementation with Dynamics 365.
• Experience Customizing out of box features
• Problem Solving and troubleshooting technical issues
• Functional knowledge on CRM modules
• Demonstration skills to explain the technical approach to customers and team
• Code Review, code quality and best practice implementation skills for team
• Excellent communication skills
• Knowledge on Outlook integration, Email router configuration, CRM on-premises, administration skills in admin power platform
• Knowledge on Power platform Powerapps, Power automate, PVA
• Documentation skills to write TDD, UTD, and process documents.

• Functional knowledge on all CRM modules and extensions
• Experience working as functional consultant in minimum 4-5 CRM implementations
• Strong ability to drive the discussions with Business Analyst, Product owners and customers
• Ability to conduct functional demos
• Ability to configure OOB features in CRM
• Ability to translate business problems to functional requirements
• Map requirements to functional modules
• Ability to make fit gap analysis
• Demonstration skills to explain the functional approach to technical team
• Excellent communication skills
• Knowledge on Power platform Powerapps, Power automate, PVA
• Documentation skills to write FDD, wire frames, Visio and process documents.
• Knowledge on CRM Integrations, best practices, and DevOps