Customer Care Specialist I

Adecco is currently assisting a local client in their search to fill a REMOTE Customer Care Specialist job!Location: Work from HOME (Remote)Pay: 16.00/HRLength: 1 Year +Training: Mon - Fri 8am - 5pm ESTShift: Must be able to work between 7am - 11pm EST (shift will fall within those hours) Mon - Sun (2days off a week)The role of a Customer Care Specialist is a key position because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction; call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.Responsibilities REMOTE Customer Care Specialist job include but are not limited to:

Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

This role requires listening to our customer's concerns and showing empathy while resolving their issue.

Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

Training will be a combination of classroom, online and side-by-side observations (all online).

The Ideal Candidate Will Have:

Strong attention to detail

Love talking to people and ability to WOW customers on every call, show genuine empathy

Excellent verbal, written, and listening skills

Relentless drive to own the customers problem and resolve it

Ability to adapt well to change

Ability to work well in a fast-paced work environment

Ability to think outside of the box to resolve problems

Ability to multi-task using technology, including call handling, loan level review and call documentation

Minimum high school diploma or GED, and 1 year work experience required

Why You Should Consider This Role· You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.· You love helping and connecting with people· You're a problem solver who likes to think on their feet and enjoys a challenge· You thrive in a fast paced, changing environment· You believe the details are important and actively listen for them· You go above and beyond because you want to, not because you have toApply Today to be considered for this REMOTE Customer Care Specialist job and any other positions with Adecco .Pay Details: $16.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.