Customer Service Rep

Job Description

• Answers incoming phone calls and emails promptly, courteously and correctly; answers questions, researches and resolves problems and provides information in a clear and concise manner.
• Places outbound calls to solicit information encourage attendance and/or purchase additional products and register for the events.
• Follows up on customer inquiries and research to assure satisfactory completion.
• Remains current on changes in divisional facts, policies, procedures and product offerings.
• Knows and understands individual product components and customer bases so that individual is well informed and accurate when providing information
• Qualify buyers by researching and collecting data and updating Salesforce with integrity.
• Performs additional duties as assigned.

Qualifications

• High school degree or equivalent plus two years customer serviceexperience.
• Proficient data entry skills with knowledge of computers and using the internet.
• Software including, but not limited to Microsoft Word and Excel and other office equipment.
• Sales, interpersonal communication and relationships.
• Accurate abilities in English, grammar and math required.
• Call center experience.
• Positive and effective customer-service orientation along with problem-solving and conflict management skills.
• Organizational and time management skills.
• Knowledge of correct office protocol and professionalism in a business environment.
• Knowledge of trade shows and/or marketing industries is preferred.

Additional Information

• Competitive Compensation Package
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnerships

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.