Data Entry Associate

In this role you will be responsible for:

• Scrubbing, Researching/validating, Data entry and of provider contract records
• Updating status in the customer systems
• Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading.
• Retrieves and enters data from computer/web-based systems, files and other documents.
• Analyzes information collected to identify potential problems and discrepancies.
• Ensuring accurate and timely completion of transactions to meet or exceed client SLA's (Service Level Agreements).
• Applying Healthcare and Insurance domain knowledge, theoretical concepts, etc. to undertake problem solving.
• Identifying and resolving both routine and non-routine problems or escalation to more proficient team members.
• Monitoring of e-mail box and sending responses to inquiries

• 1+ year(s) of experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work.
• 1+ year(s) of experience in a professional/office related environment (i.e. office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts.
• 1+ year(s) of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens and computer systems, and learn new software tools.
• An education level of at least a high school diploma or GED

• Ability to communicate (oral/written) effectively in a professional/office setting
• Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
• Time management skills that require the ability to cope with a complex, changing environment.
• Knowledge of AS400, Windows based systems, Excel Spreadsheets, following SOPs (Standard operating Procedures)