Desktop Support Technician

Description:Top 3 Skills 2 + years of Desktop Support experience 1 + years of experience supporting Windows 10 and iOS Strong Imaging experience-Bitlocker experience Additional InformationMicrosoft Endpoint Configuration Manager (MECM/SCCM)

Intune

Windows Defender for Endpoint

BitLocker

HP WebJet Admin

Application packaging & deployment

Looking for a Workstation Technician to support the Return to Work initiative and Steady State Support backfilling for some on his team focusing on the pending Hardware Refresh. Initial day to day responsibilities will include PC Set Up’s, scheduling pick ups for terminations, shipping out new equipment, etc. staff starts returning to work soon and will be returning by floor weekly. 2 + years of Desktop Support in addition to Imaging experience (use Symantec Ghost Solution Suite), strong Hardware and Software Troubleshooting and excellent Customer Service skills are needed. The Technicians will need 2 + years of DT Support experience. In addition, they will need IMAC, Smart Phone set up (Adding Users to a group, setting credentials, DNS and setting up Mobile Iron), basic Printer Troubleshooting, knowledge of Symantec Ghost Solution Suite 3.1 (used for imaging and pushing of SW) and Windows 10. Any knowledge of Mobile Iron would be a plus. DUTIES AND RESPONSIBILITIES:Configure, install and troubleshoot to ensure basic functionality of employee computer systems- including desktops, laptops, printers, scanners, smartphone devices - among other computer peripherals.Demonstrated aptitude in the diagnosis, definition, and resolution of computer systems technical problems. Provide Level 2 technical support for desktop operating systems, virtual desktop systems and related management systems, computer hardware, printers and related peripherals, smartphones and related MDM systems and ensure results are logged in Help Desk tracking system.Perform entry level LAN network administration and troubleshooting. Duties include patch cable installation; verification and removal of jack-to-hub connections; troubleshooting computer network settings; and troubleshooting and replacement of physical network components such as cables, network interface cards, and Ethernet splitters.Demonstrated customer service and interpersonal communication skills while working with a wide variety of employees in a dynamic work environment.Adapt standard operating system and software configurations to changing hardware specifications; research and test new hardware and operating system drivers and patches; and create automated installation routines accordingly.Perform periodic hardware and operating system maintenance checks and repairs.Organize and maintain physical inventory in a clean, efficient and cost-effective manner.Log all equipment moves and reassignments in the hardware inventory database for asset tracking.Move, pack and ship computers, printers and peripherals to users in local, regional office, and remote and client locations.Dispose of computers, printers and peripherals in a timely, efficient and cost-effective manner, consistent with department practice and firm policy.Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents.Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution.May be requested to perform other related duties not listed above.KNOWLEDGE AND ABILITIES:Required: Two year technical school certification; or AA degree; or equivalent.Advanced course-work or vocational training in computer systems or other technical discipline, or one year experience as computer “power user.”One year experience supporting Windows 10 OS, Intel-based computers in small office local area network (LAN).Willing to work nights and weekends, as required.Willingness to travel to meet department support commitments, as required.Must be able to work in a high stress environment.Ability to relate to all levels of law firm personnel.Physical strength and agility to permit the full performance of the duties of the positionDesired: 1 + years experience supporting Windows 10 Intel-based computers in small office local area network (LAN).Windows OS MCP certification and /or A+ CertificationExperience with Apple Mac OS and iOS support and devicesExperience in law firm environments.Skills:Desktop, Support, Windows, XP, 7, MS, Office, 03, 2010, HW, Break, FixTop Skills Details:Desktop,Support,Windows,XP,7,MS,Office,03,2010,HW,Break,FixAdditional Skills & Qualifications:Client is looking for a Workstation Technicians to support the Return to Work initiative and Steady State Desktop Support backfilling for some on his team focusing on the pending Hardware Refresh. Initial day to day responsibilities will include PC Set Up’s, scheduling pick ups for terminations, shipping out new equipment, etc. Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.