Vacancy expired!
TCI has an immediate need for an
Enterprise Systems Monitoring Tech in Eagan, MN. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.Please note that this position requires a DoD Public Trust Security Clearance. This position requires a work schedule for overnight and weekends. Shift will be 11 pm to 7:00 am CT with Days Off on Tuesday and Wednesday. New Hires will need to work first shift (M-F) for at least the first two weeks for training purposes. RESPONSIBILITIES- Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom).
- Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics.
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- High School diploma or equivalent and 5 years additional experience OR Bachelors degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Effective communication skills.
- The ideal candidate will have past incident management / help desk experience and great written and oral communication skills.
- Confidence with Linux as a user on the command line is a plus.
- Must possess a valid Public Trust Security Clearance or have the ability to obtain one prior to start. TCI will assist with clearance application or transfer.
- Familiarity working with enterprise monitoring products.
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.