Vacancy expired!
TCI has an immediate need for an
Enterprise Systems Monitoring Tech in Eagan, MN. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.Please note that this position requires a DoD Public Trust Security Clearance. This position requires a work schedule for overnight and weekends. Shift will be 11 pm to 7:730 am CT with Days Off Tuesday and Wednesday. New Hires will need to work first shift (M through F) for at least the first two weeks for training purposes. RESPONSIBILITIES- Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain and manage critical incident phone bridges (WebEx, Zoom).
- Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics.
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- High School diploma or equivalent and 5 years additional experience OR Bachelors degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Effective communication skills.
- The ideal candidate will have past incident management / help desk experience and great written and oral communication skills.
- Confidence with Linux as a user on the command line is a plus.
- Must possess a valid Public Trust Security Clearance or have the ability to obtain one prior to start.
- Familiarity working with enterprise monitoring products.
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.