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If you love being at the heart of the action, interfacing with customer service and drivers to quickly and efficiently respond to customer needs, this job may be the perfect fit for you.As Dispatcher, you’ll be using Descartes software to build and print daily routes for drivers in accordance with priorities set in coordination with Customer Service.  You’ll be front and center in providing the highest level of customer service by handling logistics and transportation for operations, including:Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.Monitor and escalate CIC’s to supervisor & assist walk-in customersResponsible for all logistics/transportationUnderstand and review daily the Descartes routing system.Conduct daily debriefs for all drivers. Assist with routine handheld/printer availability and operation.Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, barcode labels.Dispatch drivers for extra or missed pick-ups.Create load sheetsReview drivers’ paperwork (VCR and logbook) and files paperwork. Review and update routes, new customers based on daily communication, reroute existing customers as required. Debrief drivers in accordance with written SOP's. Complete consolidated manifests for trailer shipments.Ensure that routes are balanced daily. Forward VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance requests. Assist drivers with issues as they arise during the day or at the end of the route.Prepare reviews and stamp all manifests. Assist Transportation Supervisor/Manager as needed/directed.Download PDTs from previous night.Handle 3rd party hauler paperwork.Track and input DOT hours/ JJ Keller. Monitor Company policies and procedures, communicating to staff, as necessary.Communicate performance standards and objectives.Monitor operations and work of all CSRs. Keep staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.