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- Installs, operates, maintains, repairs and modifies equipment.
- Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
- Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution.
- Assess product needs in accordance with customer specifications.
- Conducts technical training and product briefing with customers, vendors and company representatives.
- Acts as local on-site representative to customer's organization.
- Work within multiple systems to accept and respond to dispatched service calls within Customer SLA commitments (4 Hour Restore).
- Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications.
- Effectively schedule calls to manage SLA requirements across assigned activities.
- Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure.
- Assist customer with any reported issues or questions on customer product(s).
- Train Customer on appropriate usage of customer product & features.
- Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
- Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
- Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
- Provide Meter Reads on Devices as needed
- Present a positive image through proper attire, communication skills and personal grooming.
- Assumes other special activities, responsibilities, and special projects from time to time as directed.
- Strong electro-mechanical aptitude.
- Some experience in servicing printers, hard copy devices, or imaging products.
- Excellent driving record.
- Valid driver’s license.
- Sound administrative & computer skills.
- Ability to frequently and properly lift up to 60 pounds
- Excellent communication skills, written and verbal.
- Customer service orientation
- Positive attitude
- Ability to learn quickly
- High School Diploma or GED
- Technical Training an Asset
- Must Have all necessary COVID vaccinations and be able to comply with any additional customer requirements, such as Flu Vaccine and customer background check.
- ID: #49190199
- State: Minnesota Minneapolis / st paul 55401 Minneapolis / st paul USA
- City: Minneapolis / st paul
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-13
- Deadline: 2023-03-24
- Category: Et cetera