Help Desk

Description:The position responds to and diagnoses technical computer and application support incidents via the phone working with end users to resolve technical issues with the workstations, login, and applications for all I.S. services including those that make up our integrated Electronic Medical Records solution. Responsible for problem recognition, research, isolation and resolution steps to restore service for the user as quickly as possible using service desk tools and knowledge base capabilities.Under general supervision, responds to and diagnose problems through discussion with users. Includes problem recognition, research, isolation and resolution steps. Is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. Effective use of the Service Desk system tools to manage the incident until resolution. Uses effective customer service and communication skills. Provides ability to listen intently as care providers communicate their incident or request. Patiently and cordially inform the caller of the next steps given their situation or request.Skills:helpdesk, customer service, mychart, remote support, vpn, pc anywhereTop Skills Details:helpdesk, customer service, mychart, remote support, vpn, pc anywhereAdditional Skills & Qualifications:Very entry level. If they have great customer service experience and good IT acumen they will be a great candidate. They will get trained on all the IT APP specifics.Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.