Help Desk Analyst

Description Help Desk Analyst.Responsibilities: Provide consistent and efficient customer service, addressing inquiries and resolving issues promptly. Utilize strong troubleshooting skills to diagnose and solve IT related issues. Work collaboratively within a small team, contributing to a positive work environment. Support Office 365 Take initiative and adapt quickly to new tasks and environments, without the need for constant guidance. Utilize basic networking and infrastructure knowledge to support the IT function. Master the use of Thin Clients, an added bonus for this role. Demonstrate proficiency in Microsoft and Citrix applications and other computer hardware. Continuously update customer records and monitor customer accounts for any necessary action.Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes at sally.lander@roberthalf.(com).Requirements Demonstrable experience in a Help Desk Analyst role Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. Solid understanding of Citrix virtual desktop and application delivery platform. Strong knowledge of computer hardware, including troubleshooting and repair techniques. Excellent problem-solving skills, with the ability to diagnose and resolve technical issues promptly. Exceptional communication skills, both written and verbal, for providing clear instructions to users. Ability to work well under pressure and manage multiple tasks simultaneously. Willingness to stay updated with advancements in technology and the latest industry trends. Proven ability to work effectively both independently and as part of a team. Strong customer service skills, with a focus on providing a positive user experience.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .